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Great Neighbour / Super Voisin

Locked out - can't use forgot password

Hey mods 

 

I am locked out and I tried forgot password and I've waited a few hours and it tells me to contact an admin. 


Accepted Solutions
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Mayor / Maire

Re: Locked out - can't use forgot password

@secureearth Contact moderators through clicking on ? on bottom right of the page and following directions OR directly through the private message here  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ask them for a temporary password.

View solution in original post


All Replies
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Mayor / Maire

Re: Locked out - can't use forgot password

@secureearth Contact moderators through clicking on ? on bottom right of the page and following directions OR directly through the private message here  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ask them for a temporary password.

View solution in original post

Highlighted
Mayor / Maire

Re: Locked out - can't use forgot password


@secureearth wrote:

Hey mods 

 

I am locked out and I tried forgot password and I've waited a few hours and it tells me to contact an admin. 


Contact a moderator for assistance.

 

 Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

 

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

 

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

 

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

 

Step 4: Simon will present you with two choices. Choose “Account-specific question”

 

Step 5 Then choose “No, I want a human”

 

Step 6 Create your ticket

 

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

 

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

 

Moderators are available:

 

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time.

Highlighted
Mayor / Maire

Re: Locked out - can't use forgot password

@secureearth  after using @Staliger 's link. Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing allows the process to continue.
You can also enable email notification to receive a private message notification sent to your email. Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe. 

Highlighted
Oracle

Re: Locked out - can't use forgot password

@gblackma FYI: email notification is ON by default when a Community account is created.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Mayor / Maire

Re: Locked out - can't use forgot password


@secureearth wrote:

Hey mods 

 

I am locked out and I tried forgot password and I've waited a few hours and it tells me to contact an admin. 


While you are waiting for moderator, restart your browser and try the reset password link again. 

 

I just tried the "Forgot your password" link and received PM reset password email within 1 minute.  April 21, 2020 9:42pm MT.

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Mayor / Maire

Re: Locked out - can't use forgot password

@secureearth 

was your issue resolved yet? 

 

or are you still locked out? 

 

 

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Good Citizen / Bon Citoyen

Re: Locked out - can't use forgot password

Can you get in by doing a factory reboot

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