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Locked out account and password forgot

frankcastle78
Good Citizen / Bon Citoyen

Hi I need a moderator to help me out pls and thanks. 

4 REPLIES 4

Markmark2112
Great Citizen / Super Citoyen

Curious how long it took you to get back in? Can you also tell me the response time for a moderator to reply?

NDesai
Oracle
Oracle

@frankcastle78 You will have to contact the moderator team for help. You can do so by following one of the two methods posted below:

 

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

HALIMACS
Mayor / Maire

You may also be able to try again in about 50 minutes, @frankcastle78 

 

When you do so, first clear cache and cookies and do so in incognito mode.

 

Then try the "forgot password" option.

softech
Oracle
Oracle

 

You have to wait an hour for it to auto-unlock, then you can reset password

softech_0-1609105459618.png


if still failed, you can open a ticket with the PM Bot: 

softech_0-1606002303963.png

 

 

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