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Locked account

Yushi
Great Neighbour / Super Voisin

My account is locked out , I could not unlock it

6 REPLIES 6

BeachNBeer
Deputy Mayor / Adjoint au Maire

@russkl 

 

Good Morning!

 

Reach out to moderator's by chat bot icon or private message.

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CLICK HERE to private message 

 

 

russkl
Great Neighbour / Super Voisin

Good morning.

 

My account got locked out. I don't remember the password. When I try to reset the password by inputting by email address. No email were sent for the past 24 hours. Please help me in unlocking my account. Thanks.

@Yushi if its been dormant for more than 90 days then its permanently closed and you have to start over with a new SIM and email address. If not contact the moderators as mentioned above and ask them for a temporary password to your self service account.  Stay safe. 

esjliv
Mayor / Maire

Hi @Yushi ,

Did you try the "Forgot your password" option?

 

To contact the Moderator_Team, there are two ways to reach them:

 

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot. Type subject "Locked out of SELF SERVE account"

 

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2-Contact the Moderator_Team via private message using this link.

Need Help? Let's chat.