Late SIM

[dryanosborne]

After 15 days I emailed PMI customer service to report the SIM never arrived. Next day it appeared. I'm unable to register the SIM on self service. 

June 12th I was told my old account information would be removed so I could register without an issue. Even with another email it doesn't work. 

[Samianauman]

O ok for that try clear cache and cookie and also try smartphone browser or safari.

[dryanosborne]

"Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page."

[Samianauman]

What error are you getting.?
If it's saying invalid sim then you won't be able to activate then you need a mod assistance.

[Samianauman]

I would say try safari browser or ie usually work well with activation.