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Good Citizen / Bon Citoyen

Koodo port to public

Hi im trying to port my Koodo number to my public account but it says my number is not eligible in self serve.

 

What do I do?

 

Thank you

Town Hero / Héro de la Ville

Re: Koodo port to public

Is it prepaid? If so you have to contact moderators to do port for you.Simon.JPG

 

Oracle

Re: Koodo port to public

@2phones , Koodo prepaid and PC Mobile postpaid customers need to seek moderator team assistance for number porting.  The moderator team can be reached via private message using using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team.  Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions.  Refer to the following knowledge base article for additional information on the moderator team.

 

 

 

 

 

 

Good Citizen / Bon Citoyen

Re: Koodo port to public

No it's not prepaid.

Would it be because I have a small tab left on the Koodo side?

 

 

 

Model Citizen / Citoyen Modèle

Re: Koodo port to public

@2phones Is your account with Koodo active? You can't port a number if the account is closed. 

Good Citizen / Bon Citoyen

Re: Koodo port to public

 


@goldilock wrote:

@2phones Is your account with Koodo active? You can't port a number if the account is closed. 


Yes it is active still.

Mayor / Maire

Re: Koodo port to public

@2phones 

PM web interface does not handle session state very well.  

Restart your browser after getting error and try to port your Koodo postpaid number again.

Good Citizen / Bon Citoyen

Re: Koodo port to public

Restarting the browser does not seem to change the outcome.

 

If the email addresses are the same for the Koodo and public accounts would that be the issue?

Mayor / Maire

Re: Koodo port to public


@2phones wrote:

Restarting the browser does not seem to change the outcome.

 

If the email addresses are the same for the Koodo and public accounts would that be the issue?


@2phones  It shouldn't be. I used the same email for Koodo prepaid and Public without any issues.

Good Citizen / Bon Citoyen

Re: Koodo port to public

Weird,

 

I have three 3 lines with Koodo and only one out of the 3 that is registered to a different email and doesn't have a tab is eligible. 

 

So I wonder...