Hi im trying to port my Koodo number to my public account but it says my number is not eligible in self serve.
What do I do?
@2phones , Koodo prepaid and PC Mobile postpaid customers need to seek moderator team assistance for number porting. The moderator team can be reached via private message using using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.
PM web interface does not handle session state very well.
Restart your browser after getting error and try to port your Koodo postpaid number again.
Restarting the browser does not seem to change the outcome.
If the email addresses are the same for the Koodo and public accounts would that be the issue?
I have three 3 lines with Koodo and only one out of the 3 that is registered to a different email and doesn't have a tab is eligible.
So I wonder...