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Is self serve down?

Anonymous
Not applicable

Tried to log into self serve.  Can't even get to the login page.  There is no error, it just stops on a blank screen.  Tried on 2 different browsers.

 

Anyone else noticing the same thing?

14 REPLIES 14

brettster99
Deputy Mayor / Adjoint au Maire

@Anonymous 

 

Well that’s good to hear. Maybe they did something on the backend like a reset or something. But glad it’s working for you now 

Anonymous
Not applicable

Seems to be working now.  i did not clear cache, or do anything.

 

Not yet. They wouldnt be working.anymore, so in the morning. But self serve is working for me now.

fdrcamb519
Deputy Mayor / Adjoint au Maire

@Naepalm 

Have you heard back from the Moderator team, site down ???

BearFBI
Deputy Mayor / Adjoint au Maire

@Anonymous Works for me on mobile Chrome. Try diffrent devices. The website was displaying funky things like my next payment was 0$ and all the plans were gone but a cache/cookies clear and an intigonto tab fixed it.

fdrcamb519
Deputy Mayor / Adjoint au Maire

@Anonymous 


@Anonymous wrote:

Tried to log into self serve.  Can't even get to the login page.  There is no error, it just stops on a blank screen.  Tried on 2 different browsers.

 

Anyone else noticing the same thing?


For me on desktop not, working, cell phone safari working.

kselmak
Mayor / Maire

I just experienced persistent blank page, reload wouldn't help. But cleaning out cache did the trick, it instantly loaded and I was able to log in

Hope it helps

Naepalm
Mayor / Maire

@CS_Agent self serve webpage is down. Please look into this. 

 

Doesnt work in android, Macbook pro, chrome or brave browser. 

 

Thank you

Naepalm
Mayor / Maire
@Anonymous I had this a week ago I messages the moderators a private message about it they responded in less than a few minutes. And they had the tech team fix it. Probably just had to reboot the page/server.

It was working on private mode when it happened last week.

Anonymous
Not applicable

Worked fin a couple of days ago.  Not working on Firefox or IE.  It works using Edge.

 

 

brettster99
Deputy Mayor / Adjoint au Maire

@Anonymous 

 

Working fine on chrome on my Chromebook and chrome on iPhone

JoyLuck
Mayor / Maire

@Anonymous wrote:

Tried to log into self serve.  Can't even get to the login page.  There is no error, it just stops on a blank screen.  Tried on 2 different browsers.

 

Anyone else noticing the same thing?


I was able to log in on chrome on an iPad.


It is down using Safari on an IPad.

gblackma
Mayor / Maire

@Anonymous down for me too Samsung Tablet running Chrome.  Stay safe. 

kselmak
Mayor / Maire

Works for me no problem on Android Firefox and chrome

When was the last time you logged in? Ask your family member to try

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