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Good Citizen / Bon Citoyen

Invalid sim

Hey I started setting up a sim for my friend who's coming to public mobile, I got everything in and to the review part (second to last step) and realized I had some typos, so I used the previous button to go back (not the browser back button) however the website can't handle using it's own previous button and everything went haywire, no account created, no number attached to sim. So I thought OK start over. However when I go to do it all again it says invalid sim this time... Anyway to fix this issue?

Great Citizen / Super Citoyen

Re: Invalid sim

If you still have the webpage pulled up, try refreshing the page a couple times possibly?

Great Citizen / Super Citoyen

Re: Invalid sim

Or try logging into the account with the email and password you would have made a few steps previous to the page going haywire. 

Mayor / Maire

Re: Invalid sim

You may have luck clearing your cache on your browser and using ingognito mode it's worked already today good luck

Mayor / Maire

Re: Invalid sim


@Lukus wrote:

Hey I started setting up a sim for my friend who's coming to public mobile, I got everything in and to the review part (second to last step) and realized I had some typos, so I used the previous button to go back (not the browser back button) however the website can't handle using it's own previous button and everything went haywire, no account created, no number attached to sim. So I thought OK start over. However when I go to do it all again it says invalid sim this time... Anyway to fix this issue?


Seems you have wait about an hour when that happens. The server is still holding the session. I guess it times out or something.

Great Citizen / Super Citoyen

Re: Invalid sim

Hi, I had something similar happen to me. I just had to wait an hour for it to timeout and start over in a new webpage.
Great Neighbour / Super Voisin

Re: Invalid sim

Hi I bought SIM card on line but it doesn’t work. I try to activate on line but I couldn’t. 

Pls try to help me. 

Town Hero / Héro de la Ville

Re: Invalid sim

@Malak2001Can you provide screenshots showing why you couldn't? We are all regular customers of Public Mobile, so we can't see what you are trying to do. Also because Public Mobile selfserve servers get overwhelmed during the day.. I would suggest doing important things like changing account / activating during off hours or better after midnight or early mornings.

Highlighted

Re: Invalid sim


@Malak2001 wrote:

Hi I bought SIM card on line but it doesn’t work. I try to activate on line but I couldn’t. 

Pls try to help me. 


By any chance did you start activating and press the back button at any time? Sometimes, when the activation process is started, the sim card number gets locked out for an hour.  

 

After an hour, try again, but perhaps try using Google Chrome after clearing the browser's caches and starting a tab in incognito mode.

 

If none of that works, it's possible that someone else may have activated that sim card previously by mistake.  If that happened, the sim card would need to be replaced.