I was a customer and changed providers but want my balance refunded to my other public account

[terryyoung38]

I was a customer and changed providers but want my balance refunded to my other public account. I cannot get into my account as it is disabled. There was a balance of $30.00

Plz email myself @ mr.+++++++@rogers.com. My old number was 613--+++++++. 

Thank You

Terry

[srlawren]

@Luddite Ralph can be very persuasive

[Luddite]

---

@srlawren wrote:

Thank you to whomever edited and merged the two threads!  [EDIT: @Luddite 🙂 ]

---

Who me? Ralph was nudging me so I had no choice.  Ralph

[terryyoung38]

I hope i sent a reply to a moderator. This is so confusing for a newbie like me

Thank you for changing my threads

[srlawren]

Thank you to whomever edited and merged the two threads!  [EDIT: @Luddite 🙂 ]

[MEU_21]

I think you are echoing a lot of other's frustrations. It seems streamlined, but it doesn't seem to work very well in "a la carte" mode. I find PM is best if you can pick the perfect plan right from the start so that you don't have to modify or add-on to in the future - otherwise, good luck!

[srlawren]

@terryyoung38 please see my response on your other thread [EDIT:] immediately above.

[srlawren]

@terryyoung38 please edit your message and remove your personal info.  This is a public community and everyone (including Google search engine) can read what you posted. 

Public Mobile is a pre-paid carrier and does not provide refunds for cancellation, so I think you are out the $30. If you wish, you could reach out to the @CS_Agent via private message to ask if there is anything can do for you:

You will need to click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.

In your message please include:

• PM account email address
• PM phone number
• Detailed explanation

Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.

[terryyoung38]

Not totally Public Mobile fault...I was on a trip to Toronto and found out I ran out of data. I put $30.00 to get some LTE...This was on Friday..By Sunday..nothing still..so I changed providers. I went to Virgin and we ported my public account. I still have that balance but Public disabled it. I would like the balance to be transferred to my other public mobile account. 

Having no customer service is frustrating and the main reason I left. If I don't get the balance moved..another  customer will be lost.

Thank you

Terry