@Acrocco53wrote:
I’ve done that. Still no confirmation text. And still cannot receive calls. But what is weird, I can make calls, send texts and use the data And it works. The only thing I cannot do is receive calls. And I’ve called Rogers and they said it has to be done trough public mobile
That's not weird at all. That's how number porting works. Incoming communications go to your old provider's service until the phone number has been trasnfered. Until then, all incoming calls and text(SMS)/picture (MMS) messages will continue to go there.
It is definitely true that Public Mobile should be taking care of all this for you. However, Rogers can most definitely tell you if something went wrong if the request was rejected. I suspect that the person at Rogers just didn't want to look into it futher since you were leaving the Rogers service anyway.
A number port from Rogers Wireless to Public Mobile should really only take a few hours. But it's not impossible for it to take long even if nothing has gone wrong during the process. You'll want to double check to make sure you have the correct Rogers account number. In the case that the porting doesn't come through in the next little while, you'll need that Rogers account number to ask Public Mobile to again try to transfer your phone number.
