04-23-2019 01:58 PM - edited 01-05-2022 04:33 AM
I payed my bill on April 8. I was charged again today April 23 for $35 1GB that I already have with my plan and $10.
I don't have service. I can't sent text, check my messages, I can't call my mom on viber.
Why?
note from computergeek541: Please do not post information such your phone number and account number
05-06-2019 06:41 PM
Did you receive any info...refund or credit??
04-23-2019 03:37 PM
Yes both Telus Customer service and they then transfered me to Koodo Customer service.
04-23-2019 03:35 PM
Thanks for your quick reply, did you call Koodoo customer service??
04-23-2019 03:33 PM
I just lodged a complaint with Telus, and on the Phone with Koodo now (who apparently is the parent company of Public Mobile).
04-23-2019 03:32 PM
Hi, I paid my bill on April 7th and it was suspended today, April 23rd. I had to make an early payment this morning. Why did this happen and will I be reimbursed or my next payment date should be June 7th??? Please help!!!
04-23-2019 03:24 PM
I am thinking about Koodo, the swicth from Public Mobile is easy and painless. It is under Telus too. Hmm by the way Public Mobile is under Telus no? If this continues I am calling Telus.
04-23-2019 02:43 PM
At the time i didnt k ow for how long it would be an issue and no thy didnt i just went abouts on my way and now again ..but if not fixed soon i will be putting this service to the grave and go with a direct provider such as bell,rogers ect
Not this 3rd party sacing money b.s..might as well pay the same amount and have a calling center ..i think this is b.s that we dont have a calling center to talk to some one when we have an issue ..i gues its thier way of avoiding people when thy have a system down i dont know .but this is affecting my work
04-23-2019 02:25 PM
Same thing here and for alot of others. Second time this month.Also been a long time customer but time to move on.
04-23-2019 02:22 PM
04-23-2019 02:12 PM
Why did you have to get a new SIM card for a mistake on their Billing system? Did they reimburse you for it?
This is not proper business practices.
04-23-2019 02:10 PM
Thanks,
I would say Good luck to all of us...it looks like a systemic issue affecting many people. So it is not even something wrong done by the customers.
I hope they fix it soon.
04-23-2019 02:08 PM
Same is happening with me right now .
I have sent private msg but no replys
This is second time its happen to me .last time i had to buy new simcard and re activate it with a new bumber but i cant afford it .hope thy figure the issue soon as i need my service for work
04-23-2019 02:07 PM
@JohnP Good Luck!
04-23-2019 02:06 PM
Same here, I paid on the 1st of April.
But worse even, my service is suspended and I cam here to find out and got locked out my account. I cannot even create Community Messages like you..it is saying not enough priviledges, this is so frustrating.
I sent email to Moderator Team..at least thats eems to work.
But the whole experience is convincing me to finally move on and change Provider. Sorry. This is a very frustrating experience. I have been without service since half a day and no way to find out why until this message, no way to contact anyone directly swiftly etc... A billing agent would have solved that by now.
This is just not working for me, so sorry, after my service is re-instated and this mess fixed (who knows when), I will be looking for a replacement.
04-23-2019 02:04 PM
@LindaRose38 wrote:Did u just ask us long time customers for patience really
We are customers like you.....anything else we can do here...
04-23-2019 02:02 PM
Did u just ask us long time customers for patience really
04-23-2019 02:01 PM
@lpetre wrote:I payed my bill on April 8. I was charged again today April 23 for $35 1GB that I already have with my plan and $10.
I don't have service. I can't sent text, check my messages, I can't call my mom on viber.
Why?
NO personal information...click on the 3 dots in your message to change that..
There is a problem with some accounts today...write a message to the moderator here.....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. and patience...