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I need to change my email address in self serve

JefferyZurowsk
Great Neighbour / Super Voisin

@Moderator please is there a way to change my email address because my friend let me use his because I didn't have one and then after I activated he made me an email address account

4 REPLIES 4

JefferyZurowsk
Great Neighbour / Super Voisin

Thanks you guys I figured it out with your help 🙂

popping
Retired Oracle / Oracle Retraité

@JefferyZurowsk 

Tagging moderator may not get their attention quickly.

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
1. Tell SIMon what is the issue (important) - "Change email address"
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.


You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

 

gblackma
Mayor / Maire

@JefferyZurowsk Contact the moderators and ask them to change your email address. Give them the new email address that you would like it changed to. Also, change the one in the community at the same time to the same one. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM .

gpixel
Mayor / Maire

@JefferyZurowsk contact customer support here

 

type "Change email"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/


make sure to check your inbox(top right corner envelope icon) periodically, for a message

 

also mods will email you a link to reset your password. make sure to complete that process or your new account won't be able to login

Need Help? Let's chat.