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Great Neighbour / Super Voisin

Re: I need assistance from a moderator

I am lock out of my account  and need help forgot  password  please help 

Model Citizen / Citoyen Modèle

Re: I need assistance from a moderator


@annie1 wrote:

I am lock out of my account  and need help forgot  password  please help 


Send a private message to Moderator_Team - make sure you include your name, phone number, account number and PIN in your initial message so they can help you as quick as possible. But note it may be a day or two before you hear a reply - just make sure you don't message them again or it'll push your request to the bottom of the queue.

Good Citizen / Bon Citoyen

Re: I need assistance from a moderator

I need to reset my email password for my self serve account my plan expired need new one thank you Jaysonbuysse 7783480116

Good Citizen / Bon Citoyen

Re: I need assistance from a moderator

@JaysonBuysse

 

Have you tried to reset your password by clicking on the "Forgot Your Password" link on this website?

 

https://selfserve.publicmobile.ca/

Oracle

Re: I need assistance from a moderator

@JaysonBuysseit is best to remove your personal info from your post.

 

worst case you can buy a voucher from recharge.com and renew your current plan via 611.  and just future date a plan change once you get your password reset.

Great Neighbour / Super Voisin

Re: I need assistance from a moderator

So sad I had to scroll down through the list of replies this far to obtain the address to the moderator team on a thread with a title of "I need assistance from a moderator".  And even worse that it wasn't a moderator that posted the link.

My thanks to @ShawnC13 for your help.

 


@ShawnC13 wrote:

@K-VON wrote:

this is all a bait and switch company. Should be getting some fraud reports pretty soon.


This is not a bait and switch company, I am coming up two years here and there are MANY that have been here much longer.  There are issues for some but many (the majority) have no issues at all with the service



@ShawnC13 wrote:

@K-VON wrote:

this is all a bait and switch company. Should be getting some fraud reports pretty soon.


This is not a bait and switch company, I am coming up two years here and there are MANY that have been here much longer.  There are issues for some but many (the majority) have no issues at all with the service


 

Tags (2)
Model Citizen / Citoyen Modèle

Re: I need assistance from a moderator


@CurtisD64 wrote:

So sad I had to scroll down through the list of replies this far to obtain the address to the moderator team on a thread with a title of "I need assistance from a moderator".  And even worse that it wasn't a moderator that posted the link.

My thanks to @ShawnC13 for your help.

 


@ShawnC13 wrote:

@K-VON wrote:

this is all a bait and switch company. Should be getting some fraud reports pretty soon.


This is not a bait and switch company, I am coming up two years here and there are MANY that have been here much longer.  There are issues for some but many (the majority) have no issues at all with the service



@ShawnC13 wrote:

@K-VON wrote:

this is all a bait and switch company. Should be getting some fraud reports pretty soon.


This is not a bait and switch company, I am coming up two years here and there are MANY that have been here much longer.  There are issues for some but many (the majority) have no issues at all with the service

@CurtisD64

Glad you found the link....threads go in many directions once started..suggestions are always made first to try and solve the issues here..before contacting the mod team...if you havent noticed it..there is a section called the knowledge base...all info is there..much easier than searching all threads for one particular thing..


 


Mayor / Maire

Re: I need assistance from a moderator


@CurtisD64 wrote:

So sad I had to scroll down through the list of replies this far to obtain the address to the moderator team on a thread with a title of "I need assistance from a moderator".  And even worse that it wasn't a moderator that posted the link.

My thanks to @ShawnC13 for your help.


As with Carld123 above...the wait times for the mods is so bad that no one would *want* to suggest going there right off the bat.

Many customer questions can be explained by participants in the community. Until they can't. For a new customer (or someone that has no problems for a while and suddenly needs help) to come in with their first post and say "how do I contact the moderators?" only to find that their question can be answered...why not?

Good Citizen / Bon Citoyen

Re: I need assistance from a moderator

Bought voucher filled up can’t get modular can modular just do it for me they were great past been doing this months with out problem why now

Mayor / Maire

Re: I need assistance from a moderator


@JaysonBuysse wrote:

Bought voucher filled up can’t get modular can modular just do it for me they were great past been doing this months with out problem why now


 @JaysonBuysse

Pick a thread and wait for replies!

 

This is a low budget, hands-on, self-serve kinda place.

Please post a screenshot of your self-serve overview page so that we can see what you have going on. Blank out your personal information.