10-14-2018 02:00 PM - edited 01-05-2022 02:08 AM
I tried resetting the password but my answer to the security question was rejected until I was locked out. Can a moderator please reset my password?
10-14-2018 02:09 PM
@KJ1 if you are simply trying to pay you could call 611 and pay through there with a voucher (buy online via recharge.com) or if you have a credit card on file.
10-14-2018 02:05 PM - edited 10-14-2018 02:05 PM
@KJ1 wrote:I tried resetting the password but my answer to the security question was rejected until I was locked out. Can a moderator please reset my password?
You need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
Why is the Self-Serve password reset functionality not working?
There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.
What do I do if I‘m unable to reset my password?
In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.
There are couple of ways you can contact our Community Moderators:
In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article).