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I'm locked out forgot an answer can someone help please

2007aces11
Great Neighbour / Super Voisin

Cant log in any help would be appreciated thank you

3 REPLIES 3

stevenanto
Model Citizen / Citoyen Modèle

When it is as sensitive as your password to your account it is only the Mods that can help and they can be reached by clicking on the little green chat bubble at the bottom right of the screen. 

 

Hope this helps and please keep us updated. 

Anonymous
Not applicable

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

 

you have to Submit a ticket to a moderator.

 

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • or you can send a private message to Moderator_Team by Click here
  • You’ll need to be logged in to your Community account for the link to work.

 

  • In your message put it, please include.
  • your account number,
  • your phone number,
  • your account PIN,
  • explanation to them nice Team and nice service

 

      Good Luck

hTideGnow
Mayor / Maire

@2007aces11  since you talked about forgot an answer, i guess you already tried forgot password link

 

you will need to open a ticket with Mod to get this sorted out

 


To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button


If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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