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Good Citizen / Bon Citoyen

I have signed into community but cannot get to my account due to forgetting my security question ans

Any Ideas ?

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Mayor / Maire

Re: I have signed into community but cannot get to my account due to forgetting my security question

@Ednaroach  click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you soon! 

Oracle

Re: I have signed into community but cannot get to my account due to forgetting my security question


@Ednaroach wrote:

Any Ideas ?


Only moderator can access to your account.  Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

 

 

Mayor / Maire

Re: I have signed into community but cannot get to my account due to forgetting my security question

@Ednaroach  

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Re: I have signed into community but cannot get to my account due to forgetting my security question

@Ednaroach - The Community and Self Serve accounts are independent of one another and do not share username and password credentials.

Good Citizen / Bon Citoyen

Re: I have signed into community but cannot get to my account due to forgetting my security question

Yes I see that now .

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