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I have 2 issues

Rafi
Great Neighbour / Super Voisin

Hello I have 2 issues below.. 

 

1) I cannot recieve calls or text but can make calls

2) my account is locked

4 REPLIES 4

hairbag1
Mayor / Maire

When did you sign up with PM ? What plan did you opt for ? Have you looked into your account profile ?

tbark
Model Citizen / Citoyen Modèle

We're you porting a number in? Sometimes, especially if you are porting from a landline, there can be issues during the port transition. 

krazykiwi
Mayor / Maire

@Rafi wrote:

Hello I have 2 issues below.. 

 

1) I cannot recieve calls or text but can make calls

2) my account is locked


Lets work on number 2 first.

krazykiwi
Mayor / Maire

@Rafi wrote:

Hello I have 2 issues below.. 

 

1) I cannot recieve calls or text but can make calls - Sounds like a stuck port

2) my account is locked - What do you mean locked, password reset isn't working?


 

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