02-05-2019 05:59 PM - edited 01-05-2022 03:16 AM
02-26-2021 11:38 AM
Here’s when and how to contact the Moderator Team:
02-26-2021 11:37 AM
@corinabosch wrote:I have forgot my password. Clearly I didn’t get to do the security question because it asks for my dads year of birth and I enter it and it’s not correct!! Need help and no where I can talk to a live agent to help me. The chat agent is useless!!!
Contact a moderator (Public Mobile representative) for assistance:
(second option below is easiest to submit a ticket)
02-26-2021 11:34 AM
I have forgot my password. Clearly I didn’t get to do the security question because it asks for my dads year of birth and I enter it and it’s not correct!! Need help and no where I can talk to a live agent to help me. The chat agent is useless!!!
02-05-2019 06:04 PM - edited 02-05-2019 06:08 PM
@Ijeoma1965 wrote:I need to know my account number
If it's the Community username and password that you've forgotten, the Public Mobile account number is listed within your Public Mobile self-serve account. You can access this by going to https://selfserve.publicmobile.ca/
The account number is also in the activation/welcome e-mail message from Public Mobile. It will be in the to/from header, the account number being shown where you name would normally be in the "to" field.
02-05-2019 06:03 PM
Your username is the email address you signed up with. Try entering that into the "Forgot Password" tool. If that doesn't work then you'll need to contact the Moderator Team by private message.
02-05-2019 06:01 PM
Hello @Ijeoma1965
You will need the help of the moderator...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and explain what happened...you need to wait few hours or up to 2 days...they will answer you and help!!!