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Good Citizen / Bon Citoyen

I do not receive my verification email

I do not receive my verification email, and then I can not access to my self-serve account and can not find my refer code. please help

Mayor / Maire

Re: I do not receive my verification email


@Kellyguan wrote:

I do not receive my verification email, and then I can not access to my self-serve account and can not find my refer code. please help


You're a new custome and activated at store? If you can't make a self serve account, click the question mark circle to open ticket.

Good Citizen / Bon Citoyen

Re: I do not receive my verification email

I am not new client . I can not log into my self-serve account. Then I use the system to send me the verification email to reset my password. However, I can not receive the verification email

Mayor / Maire

Re: I do not receive my verification email


@Kellyguan wrote:

I am not new client . I can not log into my self-serve account. Then I use the system to send me the verification email to reset my password. However, I can not receive the verification email


Ok. Same solution applies. You need to open a ticket with the modedators if it won't allow a password reset.

Good Citizen / Bon Citoyen

Re: I do not receive my verification email

Ok, I receive the verification email now . However, when click the link. I said it is pass the limited time. I have to request the verification email again. Also I have already submited a ticket . So far my problem is still not solved. I am so frustrated now.

Good Citizen / Bon Citoyen

Re: I do not receive my verification email

Ok, I receive the verification email now . However, when I click the link. It said it is pass the limited time. I have to request the verification email again. Also I have already submited a ticket . So far my problem is still not solved. I am so frustrated now.

Mayor / Maire

Re: I do not receive my verification email


@Kellyguan wrote:

Ok, I receive the verification email now . However, when click the link. I said it is pass the limited time. I have to request the verification email again. Also I have already submited a ticket . So far my problem is still not solved. I am so frustrated now.


The passward reset is not working.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.

 

Good Citizen / Bon Citoyen

Re: I do not receive my verification email

I did . I have already submitted the ticket. No one solve my problem yet. Please help. I need to access my account and get  my refer code.

Mayor / Maire

Re: I do not receive my verification email


@Kellyguan wrote:

I did . I have already submitted the ticket. No one solve my problem yet. Please help. I need to access my account and get  my refer code.


At this point, not much you can do except wait.  Only moderator can access your account.

Mayor / Maire

Re: I do not receive my verification email


@Kellyguan wrote:

I did . I have already submitted the ticket. No one solve my problem yet. Please help. I need to access my account and get  my refer code.


@Kellyguan  Make sure you are entering the correct username. Click on the ? and enter password reset and follow the prompts to request a password reset link via Simon. Some customers have reported that the reset password link from Simon works.

 

Hope this helps!