I can not log into self serve

[guillaume01]

I try to log in to my self serve, I must have forgot the password. I try to reset it enter my email and it says I'm locked out and that I need to contact public mobile please send help

[JoyLuck · Accepted solution]

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@guillaume01 wrote:

I try to log in to my self serve, I must have forgot the password. I try to reset it enter my email and it says I'm locked out and that I need to contact public mobile please send help

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Contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[JoyLuck · Accepted solution]

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@guillaume01 wrote:

I try to log in to my self serve, I must have forgot the password. I try to reset it enter my email and it says I'm locked out and that I need to contact public mobile please send help

---

Contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Needhelp12]

I am locked out also, waited 12 hours! Then requested email, says it is dibbled, created community account, still won't let me log in to create ticket.  

Please help

[kb_mv]

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@Needhelp12 wrote:

I am locked out also, waited 12 hours! Then requested email, says it is dibbled, created community account, still won't let me log in to create ticket.  

Please help

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@Needhelp12 You will need to contact a moderator. You can contact them one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system. If you have already tried the ticketing unsuccessfully, go straight to the direct messaging link below;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[Needhelp12]

thank you, had to send direct message as I cannot create a ticket as it won't let me login....

[moghadasian]

Your logging attempt failed

[kb_mv]

@Vernon77 You have tagged an empty message onto a thread is that months old. You will get better service / help if you start a new thread asking what you need to. Or follow the advice given in this thread.

[Vernon77]

Sorry trying too log into my self serve account but it tells me my email is invalid

[kb_mv]

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@Vernon77 wrote:

Sorry trying too log into my self serve account but it tells me my email is invalid

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@Vernon77 Follow the directions given in some of the answers to this thread.