10-09-2018 02:48 PM - edited 01-05-2022 02:05 AM
I am not able to make a long distance call, but I have add-on with 300 more minutes.
10-09-2018 04:19 PM
@wyutao wrote:I am not able to make a long distance call, but I have add-on with 300 more minutes.
@wyutao what country are you trying to call?
10-09-2018 04:00 PM
@wyutao wrote:I can make local call.
That is very strange because I don't think PM has a plan that limits to only local voice calls. I think it is a must that you point this problem out to one of the moderators. All others like myself can only speculate and offer well meaning suggestions that may or may not work.
10-09-2018 03:55 PM
For the quickest results suggest you send a private message to the "Moderator Team" . They are quick to respond and will help.
10-09-2018 03:15 PM - edited 10-09-2018 03:15 PM
@wyutao wrote:I am not able to make a long distance call, but I have add-on with 300 more minutes.
Have you tried to add a 1 to the number? What happens when you call long distance? What is the message?
10-09-2018 02:59 PM
Notice the orange ball in bottom right hand side of page. Type in "Locked out of account" for instruction.
10-09-2018 02:52 PM
And my account was locked out and not able to reset password.
10-09-2018 02:52 PM
It's unlimited voice call.
10-09-2018 02:51 PM
I can make local call.
10-09-2018 02:50 PM
Is your plan active ? You may have run out of your plan minutes so that your add-ons won't work either. Check the staus of your acct to confirm.