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I am locked out of Self Serve

octaviaxx
Great Neighbour / Super Voisin
 
5 REPLIES 5

J-L
Model Citizen / Citoyen Modèle

@PAULRANG18 wrote:

Refresh the page after a reasonable period of time and try again. At times there are technical issues with webpages but they correct themselves. If issue persists, contact a moderator by clicking ?, bottom right, and following instructions.


If these options do not work (they did not for me) you can click the envelope at the top right of this screen and send a private message to the moderator team. They will ask for some security information to verify that it is your account then they can unlock your account and give you a temporary password that you can change once you log in .

PAULRANG18
Deputy Mayor / Adjoint au Maire

Refresh the page after a reasonable period of time and try again. At times there are technical issues with webpages but they correct themselves. If issue persists, contact a moderator by clicking ?, bottom right, and following instructions.

Triguy
Mayor / Maire

You could try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

octaviaxx
Great Neighbour / Super Voisin

@computergeek541 

Thank you!

@octaviaxx 

 

First, try waiting one hour before trying to log in again.

 

If you still can't log in, try the self serve reset option if you haven't already attempted that.

https://selfserve.publicmobile.ca/forgot-password/

 

If that doensn't work, submit a ticket to the moderators by using the following website:

https://publicmobile.ca.ada.support/chat/

 

Once you've opened up the above chat link, type in "rep".

Need Help? Let's chat.