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Good Citizen / Bon Citoyen

How to update account associated email address?

I have changed my login name with a new email address, but the reset password still go to my old email.

How should I update it?

Thanks

Town Hero / Héro de la Ville

Re: How to update account associated email address?

Log into self serve account.

 

Click "My profile"

Click "Change username"

Screenshot_20190908_124301.jpg

 

Oracle

Re: How to update account associated email address?

@moonj86 to change the actual email addess of the account you need to contact the moderators and request the change.

 

The best way to contact moderators is to use the ChatBot SIMon (the green ? on bottom of screen). Typing "submit ticket" then clicking on "contact us", is the quickest way I have found to get to the submit ticket for moderator assistance form.

 

@Jb456  the user has already done what you suggest.  he wants to  change teh account email address which is different than teh username.

Town Hero / Héro de la Ville

Re: How to update account associated email address?


@mimmo wrote:

 

@@the user has already done what you suggest.  he wants to  change teh account email address which is different than teh username.


Thank you for the information Mimmo. Learn something new everyday 😁 Appreciate it!

Good Citizen / Bon Citoyen

Re: How to update account associated email address?

Yes I did some search earlier, I sent a PM to the MOD, so should I still submit a ticket?

I haven't been here for a while. haha

Town Hero / Héro de la Ville

Re: How to update account associated email address?


@moonj86 wrote:

Yes I did some search earlier, I sent a PM to the MOD, so should I still submit a ticket?

I haven't been here for a while. haha


Moderators have recently informed the community that by opening a ticket via SIMon the chat bot..it is less of a wait time for a response then the old way via private message. They do still respond via both methods.

 

Up to you if you want to open a ticket as well via SIMon.

 

Simon.JPG

 

Good Citizen / Bon Citoyen

Re: How to update account associated email address?

Edited to remove incorrect info.

Mayor / Maire

Re: How to update account associated email address?


@Fisher77 wrote:

I just want to correct some misinformation in this thread.  The method posted by @Jb456  is the correct one.  It may have been necessary in the past to contact moderators, but apparently that is no longer the case.  I've already left feedback telling them they need to remove that line about "changing your Username will not change the email address on your profile".  It is apparently incorrect now.

 

I too wanted to change my email address.  This is the response from the mod:

 

Thanks for completing our authentication link!

I read the messages that you had with our Moderators and the easiest way to change your e-mail in Self Serv is by opening your Public Mobile online account( Self Serv). There is a Tab( Change your user name) and from there you can change the e-mail address to the xxx@xxx.com

 

I then proceeded to do so, and it worked.


I think there could be some misunderstanding. That userid being an email address is the self-serve login. And yes it's changeable. But on initial activation, the email you provide goes deep. You can't change it. Only the mods can.

So it depends on what your intentions are.

Good Citizen / Bon Citoyen

Re: How to update account associated email address?

Well, I'm only passing on what the mod wrote to me.  Mine was changed by myself.  My username is still Fisher77, despite changing the username in that setting to an email address.  When I look at my profile the email address was instantly updated.

 

I also changed the email address on the community profile under settings

Model Citizen / Citoyen Modèle

Re: How to update account associated email address?

@mimmo I would be curious to know if this will effect any rewards or promotional add ons also is this just for signing in for community or is it also for account email?