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Mayor / Maire

Re: How to update account associated email address?


@Fisher77 wrote:

Well, I'm only passing on what the mod wrote to me.  Mine was changed by myself.  My username is still Fisher77, despite changing the username in that setting to an email address.  When I look at my profile the email address was instantly updated.

 

I also changed the email address on the community profile under settings


Try using Forgot my password? on the self-serve page before logged in. See where the email goes to. If it goes anywhere that is, because it doesn't work for everyone.

Good Citizen / Bon Citoyen

Re: How to update account associated email address?

Just did that, but like you suggested I haven't received anything.  Perhaps in 72 hours... Smiley Tongue

 

If it does show up, I'll post whether or not it went to the correct address.  You need to realize that's an unedited (besides my email address) response from the mod team that I posted.

Good Citizen / Bon Citoyen

Re: How to update account associated email address?

Well, it just came to the wrong address.  So obviously the MODS don't even know what they're talking about.

 

Now I get to waste more time contacting them again to ask why the heck they couldn't do what I asked them to do.

 

That mod obviously lied...

Mayor / Maire

Re: How to update account associated email address?


@Fisher77 wrote:

Just did that, but like you suggested I haven't received anything.  Perhaps in 72 hours... Smiley Tongue

 

If it does show up, I'll post whether or not it went to the correct address.  You need to realize that's an unedited (besides my email address) response from the mod team that I posted.


The mods have been known to be wrong on occassion. They're fellow humans. Looking forward to hear where it went if you get it. You don't need to complete it. Your password can stay with what it is.

 

Edit: lol

Oracle

Re: How to update account associated email address?

@Fisher77  when you contact them include this link. Where it says mods need to do it.

 

And make sure they know account email address not username. 

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p...

Good Citizen / Bon Citoyen

Re: How to update account associated email address?

OK so I submitted a ticket to update the email, but apparently they updated the password and it doesn't work for me. and I don't know what is my backend email address and I can't login or reset my password anymore, waiting for Mod's response.Smiley Mad

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Good Citizen / Bon Citoyen

Re: How to update account associated email address?

Okay, so I sent them ANOTHER message using Simon.  Hopefully it works now.

 

It's now been a week since I first requested an email change.  Let's hope this time I get told the truth.

 

To be honest, not impressed in the least.