How to get help

[wmeilleur]

How does one speak to an employee to get some answers about issues on your account?  Thanks

edited by computergeek541: language - please refrain

[hairbag1]

Only works while you are in Canada. If you're in US, you need a 10 Day US Roaming Add-on.

[paulet]

Having unlimited walk to the USA, but it not working

[ShawnC13]

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@wmeilleur wrote:

How in hell does one speak to an employee to get some answers about issues on your account?  Thanks

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To create a Trouble Ticket.  Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[GR · Accepted solution]

@wmeilleur you can message the moderator team by clicking the question mark on the right hand side of the page and they'll get back to you by message within a few days, hopefully sooner