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sdehaas
Great Neighbour / Super Voisin

How to cancel a public mobile plan?

 

Accepted Solutions
JK8
Mayor / Maire

Re: How to cancel a public mobile plan?

@sdehaas 

 

To cancel your plan, log into self service and remove autopay. Your account will close automatically after 90 days from your renewal date. You can also remove your credit card too. You can also dial 611 from your phone to remove autopay but will need your pin.

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JK8
Mayor / Maire

Re: How to cancel a public mobile plan?

@sdehaas 

 

To cancel your plan, log into self service and remove autopay. Your account will close automatically after 90 days from your renewal date. You can also remove your credit card too. You can also dial 611 from your phone to remove autopay but will need your pin.

View solution in original post

pkaraa
Model Citizen / Citoyen Modèle

Re: How to cancel a public mobile plan?

cancel the autopay if you have registered to not get renewed automatically and hence it ll be gone.

If you are keeping the number alive and would like to port out to another provider then you need account active for the authorization SMS.

esjliv
Mayor / Maire

Re: How to cancel a public mobile plan?

@sdehaas if you port your Public Mobile number out to another provider, this will also cancel your Public Mobile plan/account.

But, it is recommended to remove any registered credit card prior to do this, as you also lose access to your Self Serve account once you port out.

darlicious
Mayor / Maire

Re: How to cancel a public mobile plan?

@sdehaas 

Do you want to cancel your service/account? Or cancel/change/suspend your 30 day plan?

 

There are no refunds or pro-rating at pm. But you can change your plan immediately or now but is usually only recommended if you are out of data and desperate for a lot more or are less than a week  from renewal. You can change to a different plan or renew your current plan wifh fhe help of a CSA.

 

You can schedule a plan change on next renewal which is the preferred way to change your plan as once it's schedules it will automatically change to your new plan upon renewal. You can cancel it at anytime up until renewal at midnight eastern.

 

There is a known glitch that can happen if you have chosen a more expensive plan and you normally depend on autopay to pay for your renewal. The more expensive plan can trick the system and cause an autopay failure.

 

It's always best in this situation to manually top up your account with the new plan amount before the scheduled plan change renewal. After the plan change goes thru you can return to using autopay as before.

 

You can temporarily suspend your service for up to 89/90 days. This can be done by removing autopay or by using the lost/stolen feature in your account. Once your current 30 day plan is up for renewal it will either suspend for non payment or if you self suspend it stops immediately. If you do this before midnight eastern the night before your plan renews you retain active voicemail.

 

In both cases you must pay and reactivate your service before the 90th day (you have a couple of hours of leeway but not much.) Its best to give yourself a few days grace in case there is an issue and you need to contact customer support.

 

If you have suspended via lost/stolen you must manually resume your service via/lost stolen to pay and reactivate your service. In every other circumstance adding enough funds to cover your plan amount via 611 or calling 1 855 4PUBLIC and entering your 10 digit phone number to access your account will automatically reactivate your service plan.

 

When suspended via lost/stolen 611 will take your payment but cannot reactivate your service. Only you can manually resume your service in your self serve account. Anytime lost/stolen is enabled even briefly will cause rewards to not apply upon renewal. You must contact customer support after renewal to have them applied manually.

 

If you do want to cancel your service then suspend preferably by removing autopay and don't reactivate by the 90th day to have pm cancel and deactivate your account and release your phone # to the original provider. Or porting your number out  automatically closes/cancels your account.

S--S
Mayor / Maire

Re: How to cancel a public mobile plan?

@sdehaas 

you have to remove Autopay and that account will still working until that payment end and after that is stop service working,  and then after 90 days is that account will permanently closed. or if you need ASAP To closed you have to Contact Customer Support Agent by  ,

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

Meow
Deputy Mayor / Adjoint au Maire

Re: How to cancel a public mobile plan?

  1. Quick and keep your phone number.

Disable autopay and remove autopay credit card info to stop autopay and port your number to another provider. Your account will be cancelled right away.

 

  1. Slow and do not keep your phone number.

Remove autopay credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be canceled. You have 90 days to change your mind by paying and reactivate your account.

 

  1. ‘Sell’ your plan and do not keep your phone number

If you have a plan with high demand, you can let someone to take over your plan. Your phone number will go with the plan to the new owner.

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