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How to activate my account?

vc4
Great Neighbour / Super Voisin

My account was blocked by public mobile. How will I accessed it?

3 REPLIES 3

popping
Retired Oracle / Oracle Retraité

@vc4 wrote:

My account was blocked by public mobile. How will I accessed it?


If you cannot login to your self-serve account, try the "Forgot your password?" link on the login page to reset your password.

 

If you tried too many failed login attempts, PM server will lock you out for security.  Create support ticket using the chat button at the right lower corner to get moderator help to unblocked your account. 

Triguy
Mayor / Maire

Do you mean your self serve account ?  Can you provide more information ?

totalUser
Mayor / Maire

What do you mean blocked?

Is it a temporary block did to too many attemps?

You can just wait it out and in couple of hours reset your password, don't try to login

If it doesn't work contact mods

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You will need to prove you are the owner.

 

If your line was inactive for more than 90 days then your account was purged

What kind if error do you get when trying to login?

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