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Good Citizen / Bon Citoyen

How long do I have to wait once I change plans for it to work?

I have autopay on and my Card was out of funds, I fixed it, charged $40, used that to change plans and it took all the money and says my plan is active.  10 mins later and I still cannot make calls.... How long does it take 30 60 90 more minutes?

Mayor / Maire

Re: How long do I have to wait once I change plans for it to work?

@Syndicate604

It should be right away if your account status is active.

 

Login to your self-serve account.  What is your account status?

How much is available fund in your account?

Oracle

Re: How long do I have to wait once I change plans for it to work?

It should work instantly. Try rebooting your phone if you haven't already.


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Good Citizen / Bon Citoyen

Re: How long do I have to wait once I change plans for it to work?

Account Status: Active
When I call *611 it says my next payment is Nov 8
 
Good Citizen / Bon Citoyen

Re: How long do I have to wait once I change plans for it to work?

Reboot phone - I cannot check voicemail - says I need a long distance plan and I don't have one

Mayor / Maire

Re: How long do I have to wait once I change plans for it to work?


@Syndicate604 wrote:
Account Status: Active
When I call *611 it says my next payment is Nov 8
 

Your plan change went through okay.  This month has 31 days.  Your next renewal date is Nov 8 is also correct.  There may be account provisioning issue.  Click the following link to send a private message to Community Moderators to ask for help. 

Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Oracle

Re: How long do I have to wait once I change plans for it to work?

@Syndicate604 you could try adding 1$ onto the account that might trick the system into activating.  This was mentioned in a post the other day .not sure if it was your exact situation. But could be worth a try.

 

This was the thread I was referring to 

 https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

 

 

Good Citizen / Bon Citoyen

Re: How long do I have to wait once I change plans for it to work?

I had $4 in the account and now i have $40 makes no dif

Good Citizen / Bon Citoyen

Re: How long do I have to wait once I change plans for it to work?

Oct 9, 2018Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$36.00 $40.00
Oct 9, 20184.5 GB at 3G Speed/ 4.5 Go à la vitesse 3G $30.00$4.00
Oct 9, 201830-day plan/Forfait de 30 jours $10.00$34.00
Oct 8, 2018Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$40.00 $44.00
Oct 8, 2018AutoPay Reward$2.00 $4.00
Oracle

Re: How long do I have to wait once I change plans for it to work?

@Syndicate604 It looks like your plan did not activate even though you added $40. Some people have experienced this and got it to work by adding $1 to their accounts as @mimmo mentioned above. Try that and see if your plan activates. If not, you will need to send a private message to the Moderator_Team with your account info and they will fix it. However, there might be a delay as they are getting higher volume of inquiries. 


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I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.