10-09-2018 03:43 PM - edited 01-05-2022 02:05 AM
I have autopay on and my Card was out of funds, I fixed it, charged $40, used that to change plans and it took all the money and says my plan is active. 10 mins later and I still cannot make calls.... How long does it take 30 60 90 more minutes?
10-10-2018 04:44 AM
I read the transactionsactions as paying twice.
If AutoPay is enabled, you should not do anything unless service is suspended on your device, and only contact moderators at that point.
10-09-2018 11:57 PM - edited 10-09-2018 11:58 PM
@Syndicate604 It looks like your plan did not activate even though you added $40. Some people have experienced this and got it to work by adding $1 to their accounts as @mimmo mentioned above. Try that and see if your plan activates. If not, you will need to send a private message to the Moderator_Team with your account info and they will fix it. However, there might be a delay as they are getting higher volume of inquiries.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
10-09-2018 04:54 PM
Oct 9, 2018 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $36.00 | $40.00 | |
Oct 9, 2018 | 4.5 GB at 3G Speed/ 4.5 Go à la vitesse 3G | $30.00 | $4.00 | |
Oct 9, 2018 | 30-day plan/Forfait de 30 jours | $10.00 | $34.00 | |
Oct 8, 2018 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $40.00 | $44.00 | |
Oct 8, 2018 | AutoPay Reward | $2.00 | $4.00 |
10-09-2018 04:47 PM
I had $4 in the account and now i have $40 makes no dif
10-09-2018 04:10 PM - edited 10-09-2018 04:12 PM
@Syndicate604 you could try adding 1$ onto the account that might trick the system into activating. This was mentioned in a post the other day .not sure if it was your exact situation. But could be worth a try.
This was the thread I was referring to
10-09-2018 03:57 PM
@Syndicate604 wrote:Account Status: ActiveWhen I call *611 it says my next payment is Nov 8
Your plan change went through okay. This month has 31 days. Your next renewal date is Nov 8 is also correct. There may be account provisioning issue. Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount
Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-09-2018 03:50 PM
Reboot phone - I cannot check voicemail - says I need a long distance plan and I don't have one
10-09-2018 03:49 PM
10-09-2018 03:46 PM
It should work instantly. Try rebooting your phone if you haven't already.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
10-09-2018 03:46 PM - edited 10-09-2018 03:47 PM
It should be right away if your account status is active.
Login to your self-serve account. What is your account status?
How much is available fund in your account?