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Highlighted
Mayor / Maire

Re: How do I change my locaitons?


@popping wrote:

@zblackma wrote:

Do you still have to make the monthly call with the $5 in the account?

 



No.  Fongo will not cancel your account if there is fund in the account.

I sometime use the Fongo fund to call US number.

 

You can try the call always forward for a month first before adding $5.

 

BTW, if you miss the monthly call out, you can get your number back within 90 days after it was canceled.  But Fongo will ask you to add $5 before Fongo giving back your Fongo number.


Sorry for the wrong info.

Read new Fongo dormant account policy.

You need call out at least once every 90 days

If you have fund in your account, you will be charged $1 dormant fee every 90 days.

You account will be canceled if your account does not have money to pay the dormant fee.

https://support.fongo.com/hc/en-us/articles/360029677892-Fongo-Dormant-Account-Policy

 

Update: I checked my account with $0 balance.  My $5 was used to pay the dormant fee,  I am setting my monthly calendar alarm to remind me to call out at least once per month instead of adding more fund to my Fongo mobile app account.

Highlighted
Town Hero / Héro de la Ville

Re: How do I change my locaitons?

Thankyou. I have something similar but with a US number and the textfree app.

 


@popping wrote:

@popping wrote:

@zblackma wrote:

Do you still have to make the monthly call with the $5 in the account?

 



No.  Fongo will not cancel your account if there is fund in the account.

I sometime use the Fongo fund to call US number.

 

You can try the call always forward for a month first before adding $5.

 

BTW, if you miss the monthly call out, you can get your number back within 90 days after it was canceled.  But Fongo will ask you to add $5 before Fongo giving back your Fongo number.


Sorry for the wron info.

Read new Fongo dormant account policy.

You need call out at least once every 90 days

If you have fund in your account, you will be charged $1 dormant fee every 90 days.

You account will be canceled if your account does not have money to pay the dormant fee.

https://support.fongo.com/hc/en-us/articles/360029677892-Fongo-Dormant-Account-Policy


 

Highlighted
Good Citizen / Bon Citoyen

Re: How do I change my locaitons?

There's an option to update your address on your profile.. but there's no any advantage of of changing your location . Public mobile has very flexible options

Highlighted
Mayor / Maire

Re: How do I change my locaitons?


@bretskigretzky wrote:

Hey community,

Since I've switched over to PM, I've noticed that my phone number is located in Vancouver but I live in Victoria. I'd like to find a way to change my locale without changing my phone number but am not finding a self-service option to do this. I'd just like to know if I'm missing anything.

Thank you in advance.

Brett


You're asking the impossible. You can't change phone number's location. If you want a Victoria number, you have to change it. If you want both Victoria and Vancouver numbers, you'll need a second account.

Highlighted
Great Neighbour / Super Voisin

Re: How do I change my locaitons?

Whether or not a service is available, I can understand that, but impossible isn't what I'd use to describe this. My number was originally issued by Rogers in Vancouver. I switched over to Telus and then moved to Victoria mid-contract. I then had them change my locale to Victoria so ppl here wouldn't have to call me long distance (not that anyone really incurs a charge anymore but to avoid the annoying "you have dialed a long distance number" message). Telus was able to change the local to avoid all that mess.

Now that I've switched to PM, it seems that the number has been swung back to a Vancouver locale. I know that soft of thing can be changed, I just don't know if PM can do it. Seems like I need to chat with a mod for this.

 

Highlighted
Mayor / Maire

Re: How do I change my locaitons?

@bretskigretzky to contact a moderator . Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket ) Welcome to PM. 


@bretskigretzky wrote:

Whether or not a service is available, I can understand that, but impossible isn't what I'd use to describe this. My number was originally issued by Rogers in Vancouver. I switched over to Telus and then moved to Victoria mid-contract. I then had them change my locale to Victoria so ppl here wouldn't have to call me long distance (not that anyone really incurs a charge anymore but to avoid the annoying "you have dialed a long distance number" message). Telus was able to change the local to avoid all that mess.

Now that I've switched to PM, it seems that the number has been swung back to a Vancouver locale. I know that soft of thing can be changed, I just don't know if PM can do it. Seems like I need to chat with a mod for this.

 


 

Highlighted
Great Citizen / Super Citoyen

Re: How do I change my locaitons?

In my undersatnding the phone numbers are attached to one location (so the phone towers can find them). So, if you change the area code, you will have to get a new phone number from that area service.

For example you can't have a phone number from Montreal working in Vancouver and expecting not to pay longdistance charges. The phone will try to connect to a Montreal tower, even if you call your home phone from Vancouver, and the phone sits in front of you :]

Highlighted
Retired Oracle / Oracle Retraité

Re: How do I change my locaitons?


@bretskigretzky wrote:

Whether or not a service is available, I can understand that, but impossible isn't what I'd use to describe this. My number was originally issued by Rogers in Vancouver. I switched over to Telus and then moved to Victoria mid-contract. I then had them change my locale to Victoria so ppl here wouldn't have to call me long distance (not that anyone really incurs a charge anymore but to avoid the annoying "you have dialed a long distance number" message). Telus was able to change the local to avoid all that mess.

Now that I've switched to PM, it seems that the number has been swung back to a Vancouver locale. I know that soft of thing can be changed, I just don't know if PM can do it. Seems like I need to chat with a mod for this.


It actually is impossible.  While this is blunt, a phone number's assigned city cannot be changed under any circumstances.

 

Phone numbers are set in stone as being assigned to specific rate centre/municipality and cannot be changed. There's nothing any carrier can do for you except to advise you to change your phone number if you wish to have a loocal phone number for others to call you.

 

Previously, Telus could not have made your phone number a Victoria phone number unless they actually changed your phone number. If they told you otherwise, they are mistaken.

 

Your only real choices are to change your phone number or to keep it with the understanding that others might have to pay long distance to call you.

 

If you don't wish to lose your current phone number but still wish to have a number local to

Victoria, you will need to pay for a second phone number and either carry both phones with you are forward calls to one to the other.

 

Also, this is not something that you need to be contacting moderators for. If you decide to change your phone number, that can be done from by logging into your account at selfserve.publicmobile.ca