How can i reset my password

[seongyeong14]

Hi i am locked out of my account

i want to reset my account because i don't know my password please help me ! 

[computergeek541]

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@Kim1971kim wrote:

Click forgot my password on the login screen 🙂

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This information was given in the very first reply nearly 2 full days ago. The quality of message posts matters.

[Kim1971kim]

Click forgot my password on the login screen 🙂

[CS_Agent]

H @seongyeong14

We'll be happy to help!
Just in case you weren't able to find a solution/answer within the community, feel free to create a ticket here and a moderator will be able to help you after investigating your account.

 Hope this helps!

[ChuckYeah]

If the lost password link doesn't work for you,

https://selfserve.publicmobile.ca/forgot-password/

you can contact @CS_Agent .

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

[GR]

@seongyeong14 you can either try the forgot password link or if you don't know your secret answer you'll need to message the moderator_team and ask for help 

[ShawnC13 · Accepted solution]

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@seongyeong14 wrote:

Hi i am locked out of my account

i want to reset my account because i don't know my password please help me ! 

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Did you click on the link below the login boxes for the Forgotten Password?  If you have and still aren't able to get back into your account you will need to contact the moderators.  To do that click on the question mark in the bottom right hand of the screen and enter your question there and follow the prompts for SIMon.