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How can I view old phone record from one year ago?

chihiropiano
Great Neighbour / Super Voisin

Hi,

 

I am needing to review some of my phone records from 2019. How may I do that?

5 REPLIES 5

Staliger
Mayor / Maire

@chihiropiano Yourself you can check up to 6 month. The rest, you need contact mods as they have all history.

Naepalm
Mayor / Maire

@chihiropiano 

 

go into self serve but you can only go back 6 months from looking at transaction history.

Screen Shot 2020-06-26 at 9.59.40 AM.png

mimmo
Retired Oracle / Oracle Retraité

@chihiropiano , @Jb456   you can get a full year from today's date (or at least you used to ) according to this post

 

https://productioncommunity.publicmobile.ca/t5/Discussions/Call-history-2015/m-p/77343/highlight/tru...

 

I am 99%sure that moderators do not have extra access than what is available in self serve.

 

 

Edit I just tried and it's only 90 days .

cavemantoronto
Mayor / Maire

@chihiropiano 

You can't. Check your phone device logs if you still have the same phone and never cleared it.

Jb456
Mayor / Maire

This is not possible at your end as system only allows for 90 days.

 

You can try contacting the moderators to ask them if they can assist you.

 

Two ways to reach them.

 

1- 

Simon.JPG

 

2- via private message at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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