How can I reset my account password?

[Lab1]

I have forgotten my password and the security question doesn’t work.

[Lab1]

Thx. I will try that.

[popping · Accepted solution]

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@Lab1 wrote:

I have forgotten my password and the security question doesn’t work.

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Create a moderator support ticket for help using using the ? button at the bottom right corner of this page.
Tell SIMon what is the issue (important) - Use "forget password and answer to security question" to get pass SIMon quickly.

[Helpershelper]

@Lab1 

I can understand your frustration with this. It looks like a mod will have to help you with this as it’s a bit tricky.

[Gunner123]

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@Lab1 wrote:

I have forgotten my password and the security question doesn’t work.

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contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

[JoyLuck]

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@Lab1 wrote:

I have forgotten my password and the security question doesn’t work.

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Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  
  
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.