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Good Citizen / Bon Citoyen

How can I renew my plan now instead of the renew date?

I already tried to do it myself in self serve by changing my plan immediately but it wont work and will keep returning me to the plan page with the same renewal date. any solutions?

Town Hero / Héro de la Ville

Re: How can I change my plan now instead of the renew date?

Once you log into your account, look for Account Status. 

  • Just below that there will be a button 'Change Plan'.  Click that. 
  • You will then see a screen that says 'Change My Base Plan'. 
  • You will see a list of the current plans offered.
  • Select a plan, use the radio button to the left of it.
  • Then Scroll down further.
  • At the bottom you will see two choices/buttons:
  • Change plan now      OR      Change on next renewal date
  • Select 'Change plan now', you will charged the full amount of the new plan right away, and forfeit any days left on the previous plan/30 days.
Town Hero / Héro de la Ville

Re: How can I change my plan now instead of the renew date?


@lukeboy wrote:

I tried everything but nothing will work, can someone help?


Go into your account at Selfserve.publicmobile.ca. Plans and Add-Ons. Change Plan. Choose the plan. Click Change plan now.

 

That not working?

Mayor / Maire

Re: How can I change my plan now instead of the renew date?


@lukeboy wrote:

I tried everything but nothing will work, can someone help?


You have 2 options when you click on CHANGE MY PLAN in your self serve account now or on the next renewal date. You can’t see or you can’t do it? Do you know if you change your plan now you will loose the money you gave for your current plan and your rewards will not be applied for this switch but you will have them for the next one? If it’s because you WANT a new promotional plan you can have it if you ask for a changing plan for the next renewal date even if the promo disappeared....

Deputy Mayor / Adjoint au Maire

Re: How can I change my plan now instead of the renew date?


@lukeboy wrote:

I tried everything but nothing will work, can someone help?


I don't believe you can manually change to the plan you are already on (if you are just trying to refresh something you are out of). Otherwise, the first reply has it worded perfectly.

Mayor / Maire

Re: How can I change my plan now instead of the renew date?


@lukeboy wrote:

I tried everything but nothing will work, can someone help?


1.  Login to your self-serve account

2.  Select "Plan and Add-ons" tab.

3.  Click the "Change Plan" button

4.  Select the plan you want

5.  Click the "change plan now" button

 

Please note that PM is prepaid service.  There is no refund of the unused days if you change your plan immediately.

Good Citizen / Bon Citoyen

Re: How can I change my plan now instead of the renew date?

@LovesToPM I done this already and it still don't work. it just takes me back to the plan page with the same renewal date. -.-

Town Hero / Héro de la Ville

Re: How can I change my plan now instead of the renew date?

@lukeboy, as others have said, you have to select a different plan. You cannot select the same plan you are already on.

 

You can also try with a different browser such as Chrome, Safari or Firefox. Deleting cookies and incognito mode may also help.

Mayor / Maire

Re: How can I change my plan now instead of the renew date?

@lukeboy 

The website can be finicky.  Maybe logout of your account.  Wait a while and try again.  You could try a different web browser, clearing cache or incognito mode.  

Good Citizen / Bon Citoyen

Re: How can I change my plan now instead of the renew date?

@LovesToPM okay well anyone know of any mods that are online that can renew it for me?