Hi

[dacia12]

it says I an locked out to contact public mobile. how do i fix this?

[shaker]

PM can help you here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.

[Staliger]

@dacia12 Could you get access to your account back? Did you use forgot password link or contact mods? Let us know about your status so we could help further if needed. Thanks!

[gblackma]

By locked out, where are you locked out from @dacia12 ? Thanks.  If its the phone, and its the first time that you ever put the PM SIM card  into it, then you need to contact your previous provider and ask them to unlock it for you. You will need the imei number dial *#06# to get it. If you have had it for a period of time and locked yourself out, do as  @Triguy suggested above and contact the moderators. 

If its your self service account, and the forgot password link to get back into your self service account failed, ask the moderators for a temporary password. Welcome to the community. Stay safe. 

[Triguy · Accepted solution]

Try the forgot password link.  Try logging in using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.