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Great Neighbour / Super Voisin

Hi im locked out of my account for selfserve

Hi could you reset my account for selfserve.. my account email is ========@yahoo.com

 

[email removed - Luddite aka Electron Robot wink]

Oracle

Re: Hi im locked out of my account for selfserve

@Positron , I assume you mean that you cannot login and password reset is not working.  If this is the case, you will need to get in touch with the moderator team for assistance.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

 

 

 

 

GR
Deputy Mayor / Adjoint au Maire

Re: Hi im locked out of my account for selfserve

@Positron  click here to send a message to the Moderator_Team and ask them to reset ithttps://publicmobile.ca.ada.support/chat/

Also you should remove your email address from this public community forum by clicking on the 3 dots to right of your post 

Mayor / Maire

Re: Hi im locked out of my account for selfserve

@Positron   If you have forgotten your password for login then you need to submit  a ticket to moderators via SIMon here:https://publicmobile.ca.ada.support/chat/

 

The reset email has 2 hour window before the reset password expires, so keep checking your email and junk folder to use.

 

Also use the 3 dot top right of your post to edit out your email address as you are on a public forum.