Hi I forgot my password and my secret question answer is any other way yu call Public moblie

[life2015]

Hi I forgot my password and my secret question answer is any other way you call Public moblie 

[geemee]

I had the same problem and sent a private message to a mod, as suggested. After a few emails within a few hours, including authentication steps, I was able to get back into my account and set up a new password 🙂

[Cyber · Accepted solution]

Hello @life2015,

You can speak to a live representative if you are an older customers (before January 27, 2015). If this applies to you, contact Public Mobile by phone at 1-855-478-2542 or with your cell phone by calling *611

After this date, you can ONLY contact Public Mobile by email. 

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "My Account"

  - Choose "Passwords"

  - Choose "I have a question related to my PIN or password"

Then click on "Email Us" and fill up the form.

An agent of Public Mobile will answer you in a delay of 24-36 hours.