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Great Neighbour / Super Voisin

Hi, I am locked out of my account.

I forgot my password and when I tried to reset my password it said my account was locked. And that I need to contact PM.

Mayor / Maire

Re: Hi, I am locked out of my account.


@Immenze wrote:

I forgot my password and when I tried to reset my password it said my account was locked. And that I need to contact PM.


@ImmenzeSorry, sadly the password reset is still broken for a lot of users, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

 

Why is the Self-Serve password reset functionality not working?

There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.  

 

What do I do if I‘m unable to reset my password?

In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password.

 

  1. Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”

 

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article).