Help to unlock self serve account

[alextong]

I have pm selfserve account,but as now my account has been disabled  maybe login too many time with the wrong password 

So try to resetting the password by entering the email but afterwards  nothing happened  it just stick at the verify the emails 

Can someone help me to unlock my  account  so I can change things 

My email address  

And phone numbers

Please help 

edited by computergeek541: personal information removed

[ChuckYeah]

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@Triguy wrote:

You should remove your personal info by clicking on the 3 dots on the top right.  Did you try the forgot password link.  Also try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  If you still have problems you can message a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also you can submit a ticket by clicking on the question mark on the bottom right and ask Simon.

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@alextong Make sure you edit out your personal information as @Triguy recommended. It won't help on this forum and it makes it discoverable and available to the general public.

[Triguy · Accepted solution]

You should remove your personal info by clicking on the 3 dots on the top right.  Did you try the forgot password link.  Also try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  If you still have problems you can message a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also you can submit a ticket by clicking on the question mark on the bottom right and ask Simon.