@KieferB You can make a payment by calling *611 from your phone.
The Password reset function is not working properly. You will need to send a private message to a Moderator_Team, they will assist with password reset!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)
You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!
Thank you Lego! I need to access my account to add a preauthorized cc I think as I already tried to pay thru *611 but I need to set up my cc I can’t just pay via cc thru this option unless I am missing something?
@KieferB Not clear which PIN you have forgotten. If it's the 4 digit one from your activation, the moderators need any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount.