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Rory1
Great Neighbour / Super Voisin

Hello

i was on a 15 buck plan last month it expired today i topped up and have a 18 buck balance now and auto pay is on but my phone hasn't activated the plan 😕 and when i go to my plan info online under everything its just blank.

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: Hello

@Rory1 : Can you call 611 or *611? If your self serve is blank that is weird...

z10user4
Mayor / Maire

Re: Hello

 @Rory1 : If you have a Reactivate button up top in the red error bar area then click it. Or restart your phone.

 

Edit: and try a different browser or clear cache/site cookies or use incognito/private mode.

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: Hello

@Rory1 :Can you log into self serve and take picture what you see and post it here with your personal information edited out?

Triguy
Mayor / Maire

Re: Hello

Try using another browser and incognito mode.  Also try clearing your cache and cookies then reboot.

Rory1
Great Neighbour / Super Voisin

Re: Hello

yes i am able to make calls and my data works...but it hasn't taken the money from my balance yet 😕  and when i go to click on my plan i get this message every time: ''

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the login page.''

Re: Hello


@Rory1 wrote:

yes i am able to make calls and my data works...but it hasn't taken the money from my balance yet 😕  and when i go to click on my plan i get this message every time: ''

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the login page.''


Since your plan is working, you're good for now.

 

As for the blank plan details in your self serve account, ignore this. This happens from time to time. This issue fixes itself. It's a website error and rather than being an issue with your service.

Dunkman
Oracle

Re: Hello

 

@Rory1 

The good news is that your phone is still working.  You might want to screenshot your payment history page.  When is the exact payment date?  Your payment may come out near midnight tonight.  

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: Hello

@Rory1 :As long as your service working fine don't worry about it, the only problem worry about is when it stop working or when you overcharged.

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