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YYC99
Good Citizen / Bon Citoyen

Hello customer service ! SIM SWAP

hello customer service,

 

It is noticed that my account got hacked from usage history - someone used our phone number to make outgoing call. Can you look into that and get back to us? thanks.

 

Cheryl

JK8
Mayor / Maire

Re: Hello customer service ! SIM SWAP


@YYC99 wrote:

hello customer service,

 

It is noticed that my account got hacked from usage history - someone used our phone number to make outgoing call. Can you look into that and get back to us? thanks.

 

Cheryl


Could it be the Telus voicemail number you are seeing in history?

esjliv
Mayor / Maire

Re: Hello customer service ! SIM SWAP


@YYC99 wrote:

hello customer service,

 

It is noticed that my account got hacked from usage history - someone used our phone number to make outgoing call. Can you look into that and get back to us? thanks.

 

Cheryl


Hello @YYC99 ,

 

Numbers can be spoofed. It is possible someone spoofed yours. Meaning someone got a call but your number showed up on their call display. If this was the case, this is not hacking - just ANNOYING!

 

 

fyi - to add to @JK8 post, your voice mail number would show up with last 7 digits of 580-4001.

 

For reference - Voicemail Access Numbers:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-N...

darlicious
Mayor / Maire

Re: Hello customer service ! SIM SWAP

@YYC99 

As mentioned by @JK8 and @esjliv you are probably seeing your voicemail number which also means you probably have a voicemail. In your usage history it will not show you the phone number that called and it went to voicemail....instead it shows your phone number getting call forwarded to voicemail.

 

These calls do not count against outgoing minutes if you are on the $15 plan. You calling voicemail will count. This can be avoided by calling your phone # from another phone or a fongo app phone # and pressing * once you connect then enter your 4 digit voicemail pin # to access your voicemail.

YYC99
Good Citizen / Bon Citoyen

Re: Hello customer service ! SIM SWAP

thanks,  those identified numbers are not voicemail or my numbers

darlicious
Mayor / Maire

Re: Hello customer service ! SIM SWAP

@YYC99 

Do you have an iPhone?

YYC99
Good Citizen / Bon Citoyen

Re: Hello customer service ! SIM SWAP

yes

darlicious
Mayor / Maire

Re: Hello customer service ! SIM SWAP

@YYC99 

iPhones make "calls" to their server when they are communucating with your phone's software. I will look up the number for you but this probably what you are seeing these won't be "charged" or counted against your minutes if you are on the $15 plan.

YYC99
Good Citizen / Bon Citoyen

Re: Hello customer service ! SIM SWAP

No, they are not Telus voicemail number. I googled some numbers that associated with " foreign language. I wantto share those numbers but I am not certain it is appropriate from privacy perspective as Public team is conducting investigation...

 

I will certainly share the result. Hope more people could come together to fight these type of malicious criminal behaviors.

esjliv
Mayor / Maire

Re: Hello customer service ! SIM SWAP

@YYC99 if you have reason to believe there is suspicious  activity on your account, you may want to put your phone into lost/stolen mode and check all financials to be safe.

 

Not sure what Public Mobile can look into.

But for reference, to contact Moderators there are 2 methods found here:

https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

 

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