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Good Citizen / Bon Citoyen

HELP ME PLEASE!!!Phone says No Service and my bill is paid someone help cant call,text, or go online

anyone have any idea what might be wrong my phone was paid on the 4th it was working fine no problems my account still says active but it just stopped working out of no where 

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Town Hero / Héro de la Ville

Re: Phone says No Service and my bill is paid someone help cant call,text, or go online


@rachelle88 wrote:

anyone have any idea what might be wrong my phone was paid on the 4th it was working fine no problems my account still says active but it just stopped working out of no where 


Is your account showing active in self serve?

Do you see Public Mobile on your phone? Top left probably.

Can you try your SIM in another device?

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Mayor / Maire

Re: Phone says No Service and my bill is paid someone help cant call,text, or go online

Everything stopped, or just some parts of your plan?

 

Assuming you've already powered off, and back on?

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Good Citizen / Bon Citoyen

Re: Phone says No Service and my bill is paid someone help cant call,text, or go online

everything is off where it used to says public mobile in the top left corner now says no service and yup i powered it off and on plus tried taking the sim card out and back in also seen someone say make a payment of 1$ and turn off n on did that and didnt work for me.  My next payment date is july 3rd 

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Good Citizen / Bon Citoyen

Re: Phone says No Service and my bill is paid someone help cant call,text, or go online

Yup it says Active and where it used to say public mobile it now says no service and ill try and pop it in someones phone here at work see what happens

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Mayor / Maire

Re: Phone says No Service and my bill is paid someone help cant call,text, or go online


@rachelle88 wrote:

Yup it says Active and where it used to say public mobile it now says no service and ill try and pop it in someones phone here at work see what happens


@rachelle88  Login into you account via selfserve and make sure the last four digits of your SIM online matches the last four digits on your SIM card. If they don't change your password immediately and contact a moderator.

 

To check your SIM card digits online here is an example:

 

pm-sim.JPG

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Good Citizen / Bon Citoyen

Re: Phone says No Service and my bill is paid someone help cant call,text, or go online

yup ii checked that already its still my same sim thats in the phone right now 

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Mayor / Maire

Re: HELP ME PLEASE!!!Phone says No Service and my bill is paid someone help cant call,text, or go on


@rachelle88 wrote:

anyone have any idea what might be wrong my phone was paid on the 4th it was working fine no problems my account still says active but it just stopped working out of no where 


@rachelle88  Ok, good.Smiley Happy

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Mayor / Maire

Re: Phone says No Service and my bill is paid someone help cant call,text, or go online


@rachelle88 wrote:

yup ii checked that already its still my same sim thats in the phone right now 


Do you have this phone for long time? Could it be blacklisted?

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Mayor / Maire

Re: Phone says No Service and my bill is paid someone help cant call,text, or go online

@rachelle88  Maybe a good idea at this point to notify the Public Mobile team. It might be that you account need to be reset from their side. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).