Get my old number back

[Kunal20]

I have mistaken changed my number but would get my old number back is it possible get back my old number back.

[popping]

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@Kunal20 wrote:

I have mistaken changed my number but would get my old number back is it possible get back my old number back.

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If you change your number by porting in a number from anothr provider or get a new number from self-serve, you old number will be going back to the provider who gave you your number originally. 

If Telus, Koodo or PM gave you your old number, you can create a support ticket to ask for the old number back.

Otherwise, you need to contact your old provider to get it back and port it to PM again.

[RosieR]

Hi @Kunal20 yes if your former provider account is still active.  Click the (?) at the bottom right of your screen and type "Port request".  Welcome to Public Mobile!

[Anonymous]

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@Kunal20 wrote:

I have mistaken changed my number but would get my old number back is it possible get back my old number back.

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How would one do this mistakenly?

Did you transfer/port the number from a previous provider? Was it either Telus or Koodo? Or did you start a new number when you activated here?

[JoyLuck]

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@Kunal20 wrote:

I have mistaken changed my number but would get my old number back is it possible get back my old number back.

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You can change your number every 30 days in self service.  Check with the mods to see what they can do.

Contact the Moderator  Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.