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Great Neighbour / Super Voisin

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Cannot get into my account. when I try to reset the password, I get this error message.

 

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled


Accepted Solutions
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Mayor / Maire

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

@BS123 was your account dormant for more than 90 days?  You normally get that particular message when your account has been closed. Stay safe. 

View solution in original post


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Mayor / Maire

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

@BS123 was your account dormant for more than 90 days?  You normally get that particular message when your account has been closed. Stay safe. 

View solution in original post

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Model Citizen / Citoyen Modèle

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Has your account been inactive? If yes after 90 days of inactivity and no payment the account is deleted and you loose your number.

 

The other possible message that you listed is if your number was ported to another provider.

 

You will need moderators assistance to look into this. Write them via private message at link below.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Mayor / Maire

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

@BS123 It seems that you were not with PM for 90 days, so the account was closed. You can contact mods to clarify this though.

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Deputy Mayor / Adjoint au Maire

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

That’s usually reserved for people who where inactive for more then 90 days.

 

That would mean that the account is closed and the SIM will not work. You would haft to get another SIM and register again to use PM.

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Model Citizen / Citoyen Modèle

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled


@BS123 wrote:

Cannot get into my account. when I try to reset the password, I get this error message.

 

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled


@BS123 so it seems that you left your account dormant for 90 days, according to our knowledgeable users above.  Come back and tell us, if this is correct.  Cheers!

 

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Great Neighbour / Super Voisin

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

That is correct. It has been dormant for more than 90 days.

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Model Citizen / Citoyen Modèle

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

@BS123 then the account is deleted and closed. You will have to purchase a new sim card, activate it with a new email and start over.

 

Don't forget to use a referral code for a $10 signup bonus. If you're quick today is the last day for a flash sale where you get second 30 day plan free. You just have to enter your email address then activate the card by September 11th

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Model Citizen / Citoyen Modèle

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Here's the link to enter your email. Has to be entered by 11:59 pm Eastern time today!

 

https://publicmobile.ca/en/on/fs2020

 

Then you can activate a sim card by September 11th for second 30 days free.

 

@BS123 

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Model Citizen / Citoyen Modèle

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled


@BS123 wrote:

That is correct. It has been dormant for more than 90 days.


@BS123 well then your account is closed so you will need a new sim card and follow @BeachNBeer instructions above.  I hope you get the Flash sale.  Good luck!  

 

P.S. @BS123 come back and tell us if you got the Flash sale on time.  Cheers! 😊

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