08-31-2020 03:02 PM - edited 01-05-2022 01:01 PM
Cannot get into my account. when I try to reset the password, I get this error message.
ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Solved! Go to Solution.
10-14-2020 09:47 AM
You should remove any personal information by clicking on the three dots on the top right corner. Submit a ticket to a moderator by clicking on the question mark on the bottom right corner.
10-14-2020 09:43 AM - last edited on 10-14-2020 02:13 PM by computergeek541
i have this issue and my account is still active
edited by computergeek541: phone number removed
09-01-2020 09:33 AM
Awesome, thank you very much.
09-01-2020 09:24 AM
Porting out means your PM account is now closed.
09-01-2020 09:23 AM
@Geoffholstead wrote:I just ported my number as the account needs to be active to do so. Now I can’t login to stop autopay. I’ve reset my password 10 times and still can’t login. Any idea what I can do ?
TIA
@Geoffholstead hi once your number is ported out to another provider your account is closed you cannot get into it but since it is closed you will not incur any future charges on your credit card
09-01-2020 09:18 AM
I just ported my number as the account needs to be active to do so. Now I can’t login to stop autopay. I’ve reset my password 10 times and still can’t login. Any idea what I can do ?
TIA
08-31-2020 06:04 PM - edited 08-31-2020 06:06 PM
@BS123 wrote:That is correct. It has been dormant for more than 90 days.
@BS123 well then your account is closed so you will need a new sim card and follow @BeachNBeer instructions above. I hope you get the Flash sale. Good luck!
P.S. @BS123 come back and tell us if you got the Flash sale on time. Cheers! 😊
08-31-2020 05:20 PM - edited 08-31-2020 05:21 PM
Here's the link to enter your email. Has to be entered by 11:59 pm Eastern time today!
https://publicmobile.ca/en/on/fs2020
Then you can activate a sim card by September 11th for second 30 days free.
08-31-2020 05:18 PM - edited 08-31-2020 05:19 PM
@BS123 then the account is deleted and closed. You will have to purchase a new sim card, activate it with a new email and start over.
Don't forget to use a referral code for a $10 signup bonus. If you're quick today is the last day for a flash sale where you get second 30 day plan free. You just have to enter your email address then activate the card by September 11th
08-31-2020 05:16 PM
That is correct. It has been dormant for more than 90 days.
08-31-2020 04:08 PM - edited 08-31-2020 04:09 PM
@BS123 wrote:Cannot get into my account. when I try to reset the password, I get this error message.
ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
@BS123 so it seems that you left your account dormant for 90 days, according to our knowledgeable users above. Come back and tell us, if this is correct. Cheers!
08-31-2020 03:13 PM
That’s usually reserved for people who where inactive for more then 90 days.
That would mean that the account is closed and the SIM will not work. You would haft to get another SIM and register again to use PM.
08-31-2020 03:08 PM
@BS123 It seems that you were not with PM for 90 days, so the account was closed. You can contact mods to clarify this though.
08-31-2020 03:05 PM - edited 08-31-2020 03:05 PM
Has your account been inactive? If yes after 90 days of inactivity and no payment the account is deleted and you loose your number.
The other possible message that you listed is if your number was ported to another provider.
You will need moderators assistance to look into this. Write them via private message at link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-31-2020 03:04 PM
@BS123 was your account dormant for more than 90 days? You normally get that particular message when your account has been closed. Stay safe.