04-27-2021 01:13 AM - edited 01-06-2022 01:54 AM
Got a new phone and all my saved passwords are gone. Need to access my account
Solved! Go to Solution.
04-27-2021 10:42 AM
@Spudster wrote:If you sign up to Google on your new device, your saved passwords will carryover onto the new device.
Uh-oh. I am little bit paranoid having password remembered by somebody like 'google'. None of my password are stored anywhere on-line.
Better get some nice app to store them. You can back them up off-line to your computer, etc.
04-27-2021 10:35 AM
@Viicky989 wrote:Got a new phone and all my saved passwords are gone. Need to access my account
Title and message are not in 'sync'.
Did you forget Security Question?
In that case, log into your account and click on Change Your Security Question.
OR you forgot your PM Password (to access PM self-serving account)?
In this case at the log in screen click on Forgot your password?
I believe there is no need to contact MOD as you can handle both situation yourself.
04-27-2021 06:06 AM - edited 04-27-2021 06:06 AM
Is it possible all your saved passwords are contained in a Google account?
If you sign up to Google on your new device, your saved passwords will carryover onto the new device.
04-27-2021 01:28 AM - edited 04-27-2021 01:29 AM
@Viicky989 wrote:Got a new phone and all my saved passwords are gone. Need to access my account
Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "forgot security answer".
04-27-2021 01:28 AM
@Viicky989 wrote:Got a new phone and all my saved passwords are gone. Need to access my account
Did you try the Forgot your password link?
If you still cannot access your self service account contact a moderator.
Contact a moderator (Public Mobile representative) for assistance:
(second option below is easiest to submit a ticket)