Forgot security que

[Viicky989]

Got a new phone and all my saved passwords are gone. Need to access my account

[Yummy]

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@Spudster wrote:

If you sign up to Google on your new device, your saved passwords will carryover onto the new device.

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Uh-oh. I am little bit paranoid having password remembered by somebody like 'google'. None of my password are stored anywhere on-line.

Better get some nice app to store them. You can back them up off-line to your computer, etc.

[Meow]

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@Viicky989 wrote:

Got a new phone and all my saved passwords are gone. Need to access my account

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Title and message are not in 'sync'.

Did you forget Security Question?

In that case, log into your account and click on Change Your Security Question.

OR you forgot your PM Password (to access PM self-serving account)?

In this case at the log in screen click on Forgot your password?

I believe there is no need to contact MOD as you can handle both situation yourself.

[Spudster]

@Viicky989 

Is it possible all your saved passwords are contained in a Google account?

If you sign up to Google on your new device, your saved passwords will carryover onto the new device.

Go to:  https://passwords.google.com/

[computergeek541]

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@Viicky989 wrote:

Got a new phone and all my saved passwords are gone. Need to access my account

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Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "forgot security answer".

[JK8 · Accepted solution]

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@Viicky989 wrote:

Got a new phone and all my saved passwords are gone. Need to access my account

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Did you try the Forgot your password link?

If you still cannot access your self service account contact a moderator.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.