09-16-2020 10:48 AM - edited 01-05-2022 01:14 PM
But the system keeps saying my secret answer it ask you to make when you first sign up is wrong but ive never changed it so i need to speak with a moderator
Solved! Go to Solution.
10-13-2020 11:25 PM
@gapasagu wrote:I need to recover my password, I don't remember secret question, please help me!
Contact the Moderator Team (Public Mobile representative) for assistance:
10-13-2020 11:24 PM
I need to recover my password, I don't remember secret question, please help me!
09-16-2020 11:11 AM
Here’s when and how to contact the Moderator Team:
09-16-2020 10:53 AM
You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;
or you can contact them through direct messaging at the following link (note this way may take longer for a response);
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.
09-16-2020 10:50 AM
@MrDumais wrote:But the system keeps saying my secret answer it ask you to make when you first sign up is wrong but ive never changed it so i need to speak with a moderator
contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset
you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner