Forgot password, can't reset it!!! Urgent

[elenasavina64]

My password doesn't work. I need it reset. This site doesn't have a number for an agent. My security question keeps coming up as Test Question? And I don't understand why. 

[pkaraa]

If you are using correct email address then check junk folder.

If account is locked out due to multiple attempts with wrong password... wait for some time and try again.

If still a no-go then contact CSA.  

[Anonymous]

@elenasavina64 

for Verify Your Identity visit  Here link, for more information,

you can try Forgot your password visit Here link, and enter your email address,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

 and them will reset password for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,>> you will say forgetting and they will Reset for you,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

       Good Luck..

[Anonymous]

       Good Luck..

[esjliv]

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@elenasavina64 wrote:

My password doesn't work. I need it reset. This site doesn't have a number for an agent. My security question keeps coming up as Test Question? And I don't understand why. 

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@elenasavina64 

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@elenasavina64 wrote:

My password doesn't work. I need it reset. This site doesn't have a number for an agent. My security question keeps coming up as Test Question? And I don't understand why. 

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@elenasavina64 

Is your account current ACTIVE or is it Suspended?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

If it has not been over 90 days, then submit a ticket as provided.

If SIMon bot is giving you issues, you can also use this link to submit a ticket to

Private Message to Public Mobile Customer Support Agents (CSA)

[Dunkman · Accepted solution]

@elenasavina64 

Your account is locked after 5 tries for login. You can wait 1 hour for your account to become unlocked. When your account is unlocked, you can reset you password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If not working, you will need to customer service agent (CSA).

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: I can't login.  Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  

You can do some basic account tasks by dialing 611 on your phone:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

[t_p]

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@elenasavina64 wrote:

My password doesn't work. I need it reset. This site doesn't have a number for an agent. My security question keeps coming up as Test Question? And I don't understand why. 

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Try using a browser in incognito mode.

If still not working

You have to contact CS for help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html