@amanarora23 wrote:
Hi,
I never accessed my account since opening and have now forgotten the password and security question.
Hi @amanarora23 I hope you have already contacted a moderator using the links provided by @esjliv above. If you haven't do it now, as only the moderators can help you this is issue.
It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.
You will have to prove you own this account. You need your PIN number to verify this is your account.
or....
You can provide any 3 of the following:
- Complete mailing address
- Email address
- Alternate phone number
- Date of birth
- Last top up date & amount
Also I need to cancel my auto pay through my account asap - since the payment was processed today. Any way to suspend the service immediately and get the refund please.
Sorry, there is no refund here on Public Mobile as all the plans are prepaid.
To cancel autopay, dial 611. On the main menu, to add or remove autopay – press 5
